General FAQs
Q: Where do the Mystics play their home games?
A: Entertainment & Sports Arena (ESA) located at 1100 Oak Drive SE, Washington, DC 20032. To learn more about the best home court advantage in the WNBA, click here.
Q: What is the team’s main phone number?
A: 877-DC-HOOP1
Q: What is the team’s main email address?
A: ticketsales@washmystics.com
Q: What is the team’s mailing address?
A: c/o Washington Mystics, 601 F Street NW Washington, DC 20004
Q: Where can I find the Mystics on social media?
A: You can follow @WashMystics on Twitter, Instagram, Facebook, and TikTok. Access to all of the team’s social media accounts can be found here.
Q: Where can I find the Mystics season schedule?
A: The 2021 season schedule can be found here.
Q: How can I watch live Mystics games?
A: Can’t make it to Entertainment & Sports Arena for a game? Monumental Sports Network has you covered. In addition to streaming live Mystics games, Monumental Sports Network gives you an exclusive behind-the-scenes look at your favorite team. Click here to subscribe today.
Q: Do the Mystics have a charitable foundation?
A: The Monumental Foundation supports the charitable efforts of our teams, athletes and our generous fans, unifying their giving to enables us to have the greatest impact on our community. The Monumental Foundation works alongside leading local, regional and national nonprofits working hard to create a lasting impact in the greater Washington, DC region. Learn more at Monumental Foundation.
ESA FAQs
Q: Where is ESA located?
A: 1100 Oak Drive SE, Washington, DC 20032
Q: Is there parking at ESA?
A: Limited on-site paid parking is available in the Red Lot and Green Lot. Early arrival is recommended. Green Lot spots must be reserved in advance. Cash and credit are accepted at both parking lots. You can learn more about parking at ESA here.
Q: How do I get to ESA?
A: ESA is accessible via public transportation and driving. You can learn more here about how to get to ESA.
Q: What is the nearest Metro station to ESA?
A: Congress Heights Station (Green Line)
Q: Is there an Arena Map for ESA?
A: Yes, you can view the arena map here.
Q: Are any items prohibited at ESA?
A: The list of prohibited items can be found here.
Ticket Sales FAQs
Q: Are ticket memberships currently available?
A: Yes! There’s a Mystics ticket membership experience for every fan. Visit our Membership HQ page to learn about our various membership opportunities, including Club 52.
Q: What is Club 52?
A: A Club 52 Membership is more than just tickets to every home game. You’re joining a community – a movement. In this movement there’s space for all to shine, celebrate, establish friendships, and unite. To learn more about joining our community, click here.
Q: What are some of the benefits of being a Club 52 member?
A: Club 52 member benefits include guaranteed seat location, member only events, and more! Click here to learn more about Club 52 memberships.
Q: I’m not currently a Club 52 member, but I’d like to be. How do I purchase a membership?
A: You can purchase Club 52 membership here. If you would like more information, click here and a Mystics ticket sales rep will be in touch.
Q: I’m a Club 52 member. How can I reach a Membership Services representative?
A: If you have a question regarding your Club 52 account, you can reach one of our dedicated Membership Services representatives at membershipservices@washmystics.com. Please note that you can access your Mystics Account Manger 24/7 to manage your tickets, check arena information, review payment options and so much more!
Q: I’m not sure I’m able to join at the Club 52 level. Do you have a partial season plan?
A: Yes! Partial plans are a great way to experience Mystics basketball giving you access to some of the best match-ups of the season. To learn more, fill out the form that can be found here and one of our Mystics representatives will contact you with more information.
Q: Do you offer group tickets and experiences?
A: Yes! A Mystics game is a great way to give your group an unforgettable outing. Find out more by contacting 877-DC-HOOP1 or requesting more information here.
Q: When do single game tickets go on sale?
A: Single game tickets typically go on sale once the WNBA schedule is released. Be one of the first to find out when single game tickets go on sale by signing up here.
Q: Can I donate my tickets?
A: Yes. The Mystics partner with Most Valuable Kids to help fans donate their tickets, providing an unforgettable experience for youth and families in the DMV area. To donate your tickets, log in to your Mystics Account Manager and click on My Account.
Q: Can I resell my tickets?
A: In many cases, reselling your tickets is an available option. However, please log into your Mystics Account Manger to fully manage your tickets. Please note that certain tickets including group tickets and special promotional tickets are not available for resell.
Q: Does the person I send the tickets to need have an account through Mystics Account Manager?
A: Yes. If they do not have one already, they will create one in the acceptance process.
Q: What if I want to give my friends/family/clients their tickets ahead of time, or they aren’t with me when I am ready to enter?
A: You can easily send each guest their ticket individually since each person will need a ticket to enter the venue. Log in to your Mystics Account Manager to manage your tickets.
Q: What if I do not have a smartphone, or my phone breaks, dies, or is lost/stolen before I arrive on game day?
A: Simply visit the box office at the venue. We will print your tickets for you after presenting a valid photo ID for the name on the ticket account.
Q: Can I have multiple tickets on a single phone?
A: Yes, you can swipe through your available tickets at the venue if the entire party is present. However, it is much easier to send each attendee their individual ticket.
Q: Can I still use my printed tickets?
A: Yes, your printed tickets issued from Monumental Sports are still valid. Using your mobile tickets is just the easiest way to access the event. Season ticket members can still manage their tickets through Mystics Account Manager. If you choose to transfer or resell your tickets on Mystics Account Manager, your original, printed ticket for that event will no longer be valid.
Q: Who can I contact with mobile ticketing Account Manager issues?
A: Please contact a Mystics Membership Services representative at membershipservices@washmystics.com with any questions.
COVID-19 FAQs
Q: Will the 2021 season be played in front of fans in DC?
A: The health and safety of our fans is paramount. While optimistic, we’ll continue to follow the guidelines set forth by the WNBA and local authorities.
Q: How can I receive updates regarding the status of the 2021 season?
A: Stay up to date on all things Mystics by subscribing to our newsletter here and following us on social media.
Mobile Ticketing FAQs
Q: Do the Mystics use Mobile Ticketing?
A: Yes! For step-by-step instructions on how to use Mobile Ticketing, please click here.
Q: I have never used Mystics Account Manager before. Do I already have an account? Do I need to create a new one?
A: If you have ever purchased tickets through the Washington Mystics or another MSE property, you already have an account in our ticketing system. If you do not know your password or are logging into your Mystics Account Manager for the first time, your dedicated Mystics Membership Services specialist can help answer all your questions.
Q: Can I enter the venue by showing my tickets on my phone?
A: Yes! Mobile ticketing is available and highly recommended. You can access Mystics Account Manager via the browser on your smartphone. Each mobile ticket will display with a square QR code which can be scanned for entry into the venue.
Q: Can I access my Washington Mystics tickets that I purchased on Ticketmaster.com?
A: You can view your Ticketmaster tickets for mobile entry on the Ticketmaster app. For more ticket management features, visit Ticketmaster.com on your mobile device or desktop web browser.
Q: Can I still use my hard tickets?
A: Yes, your hard tickets issued from Monumental Sports are still valid. Using your mobile tickets is just the easiest way to access the event. Season ticket members can still manage their tickets through Mystics Account Manager. If you choose to transfer or resell your tickets on Mystics Account Manager, your original, printed ticket for that event will no longer be valid.
Q: What if I do not have a smartphone, or my phone breaks, dies, or is lost/stolen before I arrive on game day?
A: Simply visit the box office at the venue. We will print your tickets for you after presenting a valid photo ID for the name on the ticket account.
Q: Can I have multiple tickets on a single phone?
A: Yes, you can swipe through your available tickets at the venue if the entire party is present. However, it is much easier to send each attendee their individual ticket.
Q: What if I want to give my friends/family/clients their tickets ahead of time, or they aren’t with me when I am ready to enter?
A: You can easily send each guest their ticket individually since each person will need a ticket to enter the venue.
Q: Does the person I send the tickets to need have an account through Mystics Account Manager?
A: Yes. If they do not have one already, they will create one in the acceptance process.
Q: What if I want to resell my ticket?
A: You can list your ticket for sale through Ticketmaster Ticket Exchange, the preferred resale outlet of the Washington Mystics. Once the system is made available, you can access Ticketmaster Ticket Exchange online via Mystics Account Manager.
*Please note: the only way to access proceeds from sold tickets immediately is to select the direct deposit option. If the seller credit option is selected, funds will be held in your Washington Mystics account. These funds may be used for future ticket purchases through the Washington Mystics or applied to your season ticket invoice for the following season. No refunds will be issued on seller credit to your team account. For more information on these options please contact Mystics Membership Services at 1-877-324-6671 or membershipservices@washmystics.com.
Q: Can I also access my Capitals, Wizards, or Go-Go tickets online?
A: Yes, using Mystics Account Manager you can access your tickets for all your teams in one convenient location. Mystics Account Manager is your central location for all Monumental Sports tickets!